Terms & Conditions
Welcome to www.kyokoclothing.com This site is owned and operated by KYÅŒKO Limited. We use the terms “we”, “our” and “us” throughout our terms & conditions to refer to KYÅŒKO Limited.
We are registered in England and Wales under company number 12345050 and our registered office is located at 20-22 Wenlock Road, London N1 7GU.
By using this website (www.kyokoclothing.com), you agree to be and are bound by these Terms and other applicable policies. We reserve the right to change these Terms from time to time so we advise you read through them each time that you use the site. If you purchase goods from our site, our Terms and Conditions of Sale will apply to your purchase. If you do not agree with these terms and conditions, you should not use our website.
Privacy Policy
By using our website, you will be deemed to have read and accepted our privacy policy.
We are committed to protecting and respecting your privacy. We respect your privacy and are committed to protecting your personal information. This privacy notice will inform you as to how we look after your personal information when you visit our website (regardless of where you visit it from), enter our competitions or promotions or when you join any marketing, loyalty point or rewards scheme. This privacy notice will tell you about your privacy rights and how the law protects you.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
When you make an online order, we need to know your name, email address, credit card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfil your orders and to notify you about your order status. We will also require a telephone number in case we need to contact you and for international orders this number may be given to our couriers in order to help with the delivery of your goods. You have trusted us by giving us these details and we promise not to use these details for any other reason other than processing your order or informing you about our products and services. We will not pass any of your details on to third party for profit or otherwise.
If you have an account but do no wish to receive weekly emails regarding the products and services of KYÅŒKO, you can be removed by emailing kyoko@kyokoclothing.com, including the word “remove” in the subject line.
This website uses cookies to remember what items are in your shopping basket and various other things which are all in place to make the site easier to use. All shopping websites use cookies and without them the site would not work.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Intellectual Property Rights
Unless otherwise stated, all text, images, photographs, descriptions, data, illustrations, graphics and other material (referred to as "Content") in this website is protected by copyrights, trademarks wordmarks or other proprietary rights are owned by or licensed to KYÅŒKO Ltd. The website is intended solely for your personal non-commercial use. Any use of our website and its content for purposes other than personal non-commercial use is prohibited without our prior written permission. You may not modify, adapt, alter, distribute or create derivative works of or from this website, in whole or in part. Any use of the Content except as specifically permitted in these Terms is strictly prohibited.
Your Account
If you use KYÅŒKO website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. In using our website, you agree to accept responsibility for all activities that occur under your account or password. If you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner, you should inform us immediately. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected.
Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.
We reserve the right to refuse access to our website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.
Website Accuracy
We endeavour to make reasonable efforts to update our website with the most accurate and most reliable information at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies and in this case, we make no representation or warranty, and offer no guarantees either express or implied that the content on our site is accurate, complete or up to date. Any errors are wholly unintentional, and we apologise if erroneous information is reflected in price or availability.
We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Suspension of Website
We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the website if you breach any of these Terms.
Termination
These Terms are effective until terminated by KYÅŒKO, who can terminate these Terms at any time without notice, for any reason in connection with the website. In the event of termination, access the site is no longer authorised to you. The restrictions around Content, User Content, disclaimers, warranties and liabilities shall survive termination.
Jurisdiction of Site
This website, its content and any contracts arising out of it are governed by and construed in accordance with English law. Any dispute or claim arising out of or in connection with these shall be subject to the exclusive jurisdiction of the courts of England and Wales.
User Submitted Content
Content submitted to our website must not be defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal and we reserve the right to edit, or delete any content that, in our sole opinion, violates these Terms.
When submitting content on the website, you are solely responsible for User Content, and represent and warrant that you are the sole author and owner of any Intellectual Property rights of the User Content, and that the User Content is not inaccurate or misleading, and does not violate these Terms, any law or regulation, does not cause potential harm to another person or entity and does not contain any virus or malware.
We have the right to use, copy, distribute and disclose to third parties User Content for any purpose. We are not responsible or liable to any third party for User Content and the views expressed by other users on our website do not represent our views.
Links to Third Party Websites
We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.
Acceptance of your Order
When you order on our website, you are submitting to us a binding offer to purchase the goods in your shopping bag for personal usage or consumption, and we will do our utmost to fulfil this order to the service levels you expect. Orders can be reviewed and amended before purchasing so you should ensure that you have checked the order thoroughly before submitting it to us. Please note it is not possible to amend an order once it has been submitted. Placing an order does not constitute a contract with us until we confirm the products as dispatched, ready for collection or services begun.
Once an order has been placed, you cannot go back and apply a promotional code to your order. If you are having any difficulties in applying a promotional code or believe the code to be faulty, please contact us on kyoko@kyokoclothing.com
Payment Problems
If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to dispatch your order. Additionally, on some occasions, we may be unable to process an order. This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.
Delivery
All delivery options can be found on our Delivery & Returns page. Some items may be subject to different charges or timescales.
Risk in the products (e.g. damage or loss to the products) will remain with us until we deliver the goods to the address specified in your order.
Cancellations
Due to orders being dispatched promptly, we are unable to cancel orders after you have received your order confirmation email.
Returns, Exchanges and Refunds
Please see our Delivery & Returns section for details of how to return or exchange our products. Nothing in these terms and conditions affects your legal rights as a consumer in respect of products which are faulty or not as described. Advice about your legal rights is available from the Citizens' Advice Bureau or Trading Standards.
Items should be returned to us within 14 days of purchase. All items must be returned to us in the same condition you received them. Items should be returned with original packaging and tags wherever possible. All items returned are at your own risk so please ensure sure you obtain a 'proof of posting' from your Post Office or dispatch agent.
Refunds will be processed using the same method originally used by you to pay for your purchase.
Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.
Law
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts in the event of any dispute arising from these terms and conditions. All contracts are concluded in English.
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